WHO ARE WE? We are the company Knjaz Miloš-Natura d.o.o. Beograd.

WHAT PURPOSE DO WE USE YOUR DATA FOR? We use your data to manage your registration as a user, to manage your purchases of products or services, to provide you with answers to inquiries and, if you wish, to send you customized communications.

WHY DO WE USE YOUR DATA? We have a legal basis for processing your data for a variety of reasons. The main reason is that we need to process your data in order to fulfil the contract you accept with us when you register and when you make a purchase or use any of our services or functions.

YOUR RIGHTS. You have the right to access, correct or delete your Personally Identifiable Information. In certain cases, you also have other rights, such as the right to object to our use of your data or the transfer of your data.

We encourage you to read our entire Privacy and Cookies Policy below to understand how we use your Personally Identifiable Information and your data rights.

 

In this Privacy and Cookies Policy, you may find all important information relating to our use of our users' Personally Identifiable Information.

• We are transparent about what we do with your Personally Identifiable Information, to help you understand what our use of your data means as well as the rights you have with your data:
  • We permanently provide you with all the information provided in this Privacy and Cookies Policy, which you can check when you need it, and in addition
  • You can also find additional information about how we use your data in your interaction with us.
• There are certain provisions that we regularly use in this Privacy and Cookies Policy:

o When we talk about our Platform, by that we mean:

• Our website www.knjaznatura.co.rs
• Our application Knjaz Miloš Natura

 

WHO IS THE MANAGER OF YOUR DATA?

Your data managers are:

KNJAZ MILOŠ-NATURA D.O.O. BEOGRAD,

• Postal address: 41 Bulevar Peka Dapčevića Street, 11152 Belgrade, Serbia
• Email address of the data protection officer: aleksandar.dedovic@knjaznatura.co.rs

Personally, Identifiable Information is, in accordance with the Law on Personal Data Protection of the Republic of Serbia, all information relating to a natural person whose identity is determined or determinable on the basis of such data.

Detailed information on the collection and further processing of your personal data, including information on the legal basis and purpose of specific processing, is contained in the following text of the Privacy Policy.

WHY DO WE PROCESS YOUR PERSONALLY IDENTIFIABLE INFORMATION?

Depending on the purpose for which we process your data from time to time, we must process one or another type of data, depending on each individual case and those may be the following: 

• your identification data (your name, surname, email address, address, telephone number);
• economic data and transaction data (your payment or card data, data on your purchases, orders, refunds);
• information about your style and choices.

 

Please note that when we ask you to enter Personally Identifiable Information in order to provide you with access to any function or service of the Platform, we will mark certain fields as mandatory, and as this is the information we need to provide you with the service or access to a given function. Please note that if you choose not to make this information available to us, you may not be able to complete your user registration or you may not be able to use the services or features provided.

 

We will process your Personally Identifiable Information for the following purposes:

PURPOSE	more information
1. To manage your registration as a Platform user	If you decide to become a registered user of our Platform, we must process your information to identify you as a user of the Platform and to grant you access to its products that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
2. To develop and implement the purchase agreement you have entered into with Us on the Platform	This purpose involves the processing of your data mainly for the following reasons: to get in touch with you about updates or informative notices related to contracted features, products or services, possible quality surveys and to be able to determine the level of customer satisfaction with the service provided; activate the necessary options so that you can have control and prevent potential fraud against you or us during the purchase process. If we believe that a transaction may involve fraud, this processing may cause the transaction to be blocked. to manage potential returns after purchase and to manage requests for information on the availability of items.  for invoicing purposes and to ensure that you have access to tickets and invoices for purchases made through the Platform.
3. To meet the requirements or conditions of the applications you implement through the customer support channel	We only process Personally Identifiable Information that is strictly necessary to manage and process your requests.
4.      Usefulness and quality analysis to improve our services	If you access our Platform, we inform you that we will process your search data for analytical and statistical purposes, to understand the way users interact with our Platform and to be able to make improvements to the Platform.

 

HOW ARE WE LEGALLY ALLOWED TO PROCESS YOUR DATA?

The legal basis on which we are allowed to process your Personally Identifiable Information also depends on the purpose for which we process them, as explained in the following table:

Purpose	Legal basis
1.    To manage your user registration on the Platform	We process your data because it is necessary for accordance with the provisions governing the use of the Platform. In other words, in order to be able to register as a user on the Platform, we must process your Personally Identifiable Information because otherwise, we would not be able to manage your registration.
2. Development, execution and conclusion of purchase contracts	We process your data because we need it to be able to enter into a purchase contract with you. Certain types of data processing related to the purchase process are activated only because you request or approve them, such as payment information (card) for future purchases or data processing necessary to scan the account through the Wallet section of the Application or to provide you with the functions Coming soon/Coming back soon. In these cases, our processing of your data is supported by your consent. We believe we have a legitimate interest in conducting the necessary verifications to detect and prevent potential fraud when making a purchase. We believe that the processing of this data has a positive impact on all participants when paying for the purchase, especially for you because it allows you to establish measures to protect yourself from attempted fraud by third parties.
3. Customer Support	We believe we have a legitimate interest in responding to requests or consultations you have made through existing contact channels. We believe that the processing of this data is also useful to you to the extent that it allows us to provide you with adequate assistance and to provide a response to the consultations held. When you contact us through the Platform, the processing of your data is necessary to implement the purchase contract. When your inquiry is related to the exercise of the rights we inform you about below or to the requirements for our products, we are legally permitted to process your data in order to meet our legal obligations.
4. Usefulness and quality analysis	We believe that we have a legitimate interest in analysing the usefulness of the Platform and the level of customer satisfaction because we believe that the processing of this data is also useful to you because the purpose is to improve user experience and provide higher quality service.

 

HOW LONG WILL WE KEEP YOUR DATA?

The storage time of your data depends on the purpose for which we process it, as explained below:

Purpose	Data Storage Time
1.    To manage your user registration on the Platform	We process your data while you are a registered user, that is until you decide to unsubscribe).
2. Development, execution and conclusion of purchases or services contracts	We process your data for as long as necessary to manage your product purchase, including potential refunds. Sometimes we will only process the data until the time you specify as is the case with the payment (card) data you requested to store for future purchases.
3. Customer Support	We process your data for as long as it takes to fulfil your requests or applications.
4. Usefulness and quality analysis	We process your data from time to time during the period when we conduct special activities or surveys to assess the quality or until we make your search data anonymous.

Notwithstanding the fact that we process your data during the time strictly necessary to achieve the given purpose, we subsequently keep it stored and protected in an appropriate manner during the period when the duty to process it may arise from time to time in accordance with applicable law. When the time limit for each potential activity expires, we delete the Personally Identifiable Information.

 

DO WE SHARE DATA WITH THIRD PARTIES?

In order to fulfil the purposes stated in this Privacy and Cookies Policy, we must provide the sectors within the company Knjaz Miloš-Natura d.o.o. and third parties with access to your Personally Identifiable Information that support us, and that to:

• financial institutions,
• competent authorities for the detection and prevention of fraud,
• logistics, transport and delivery partners and service providers,
• customer support service providers,
• advertising and marketing partners and service providers.

 

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH THE AVAILABILITY OF YOUR DATA?

We take the responsibility to maintain the confidentiality of your Personally Identifiable Information and to ensure that you can exercise your rights free of charge by sending us an email address to aleksandar.dedovic@knjaznatura.co.rs in which you will simply inform us of your request and the right you wish to exercise. If we deem it necessary to be able to identify you, we may ask you to attach a copy of the document proving your identity.

First of all, regardless of the purpose or legal basis on which we refer for the processing of your data, you have the following rights:

• To request access to your Personally Identifiable Information that we have. We remind you that if you are a registered user of the Platform, you can also check this information in the appropriate section of the online account.
• To ask us to correct the Personally Identifiable Information we have. Please note that if you are not a registered user of the Platform, you can also access the relevant section with Personally Identifiable Information on your online account to change or update your Personally Identifiable Information. In any case, keep in mind that by actively ensuring the availability of Personally Identifiable Information to us through any action, you guarantee that they are true and correct and take the responsibility to inform us of any changes or alterations to the data.
• To request that we delete your Personally Identifiable Information to the extent that it is no longer necessary for the purpose for which we must continue to process it, as we have previously explained or when we are no longer legally allowed to process it.
• To request that we cancel or restrict the processing of your Personally Identifiable Information, which means that in certain cases you may ask us to temporarily suspend the processing of data or to keep it longer than necessary.

If you have given us consent to the processing of your data for any purpose, you also have the right to withdraw that consent at any time. Some of the circumstances in which you may withdraw your consent are listed in Section 2 where we explain the purposes for which we process your data.

 

When we are legally permitted to process your data based on your consent or for the purpose of the contract, you also have the right to request the portability of Personally Identifiable Information. This means that you have the right to receive Personally Identifiable Information that you have made available to us in a structured format that is commonly used and that can be machine-readable so that it can be passed on to another operator directly without hindrance to us.

In addition, when the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data. 

 

Finally, we inform you that you have the right to lodge a complaint with the competent data protection regulatory authority, in particular:

• to the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia (15 Bulevar kralja Aleksandra Street, Belgrade).

 

CHANGES TO DATA PROTECTION AND COOKIE POLICY

We may make changes and additions to the information contained in this Privacy and Cookies Policy at our discretion. If we do, we will notify you in various ways through the Platform (for example, through banners, pop-ups or push notifications) or we may even send you an email notification when a change is important to your privacy, so you can review changes to access and, if applicable, to oppose or unsubscribe from any service or function. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in the event of minor changes or any improvements to the interaction, so that you can always get information on our website or in our application.

 

COOKIE INFORMATION

We use cookies and similar means to facilitate your search on the Platform, to gain insight into how you communicate with us in certain cases, so that we can show you ads in accordance with your search habits. Read our Cookie Information to understand in more detail the cookies we use, their purpose and other information that may be of interest.

 

What is a cookie?

A cookie is a small text file that a website stores on your computer, phone or any other device, with information about your activities on that website. Cookies are necessary to facilitate the search and to increase convenience for the user and not harm your computer.

 

While this Policy uses the general term "Cookies", as they represent the basic way to store information used by this website, the "Local Storage" space of the browser is also used for the same purposes as Cookies. All information provided in this text also applies to this “Local Storage“.

 

What are Cookies used for on this website?

Cookies are an essential part of the way our website works. The main purpose of our Cookies is to enhance your browsing experience. For example, they are used to record your choices of goods during future visits.

This information collected by Cookies also allows us to improve the website by assessing the numbers and forms we use, the suitability of the website for individual interests of users, faster searches, etc.

 

What are Cookies NOT used for on this website?

We do not store sensitive personal information, such as your address, your password, your credit or debit credit card, etc. in the Cookies we use.

 

Who uses the information stored in Cookies?

The information stored in Cookies from our website is used exclusively by us, except in the case of information marked as "third party cookies", used and managed by external entities to provide the services we request to improve our services and user experience when searching our website. The main services for which these “third-party cookies” are used are to obtain access statistics and to guarantee payment transactions that take place.

 

How can I avoid using Cookies on this website?

If you would prefer to avoid the use of cookies on this site, subject to the above restrictions, you must first disable the use of cookies in your browser and then delete the cookies stored on your browser that are associated with this website.

 

You can use this option to prevent the use of cookies at any time.

 

How can I disable and prevent the use of cookies?

You can restrict, block or delete cookies from this website at any time by changing the configuration of your browser by following the steps below. While the settings are different in each browser, cookies are normally configured in the "Choices" or "Tools" menu. For more information on configuring Cookies in your browser, see the "Help" menu in the browser itself.

 

 

What specific Cookies does this website use and for what purpose?

 

The chart below shows the Cookies, Bookmarks and other similar resources used by this website, together with information on the purpose, duration and management of each of them.

Technical cookies and cookies for identification: for identification and authentication, browsing, customizing the interface, favourite choices...
These cookies are used to identify users during the session, prevent users from repeating login processes on the website, speed up certain activities on the website, save choices made during the session or subsequent visits, save pages you have already visited, etc.
COOKIES	PURPOSE	DURATION	MANAGEMENT
User identification	They are used to identify and authenticate users. They also contain technical information about the user's session such as, for example, connection timeout, session identifier, etc.	Session	Permanent cookies
Session identifier	They are used to identify the user's http session. They commonly occur in all web applications to identify user requests during a session.	Session	Permanent cookies
Activity status	They allow you to identify the status of user activity (session start, first page, first access, scroll status, voting status, etc.).	Session	Permanent cookies
User choices	Storage of user-selected session values, such as shop, language, currency, products, size, etc.	Session	Permanent cookies
Favourite choices and last choices	They allow you to store your favourite user choices (shops for example) as well as recent choices (shops, products, consent to install cookies, etc.) in later web sessions.	Consistency	Permanent cookies
SHOPPING CART	Storage of information on the mini-shopping cart, such as the identification of user details related to the above cart.	Session	Permanent cookies
Protocol	Allow processing of changes between secure (https) and insecure (http) domains (protocol).	Session	Permanent cookies