If you order online, you will be able to use the promotion benefits for online orders. In addition, you can order at any time of day, via website or app, regardless of the working hours of our customer service and thus save money and time.
FAQ
If you order online, you will be able to use the promotion benefits for online orders. In addition, you can order at any time of day, via website or app, regardless of the working hours of our customer service and thus save money and time.
The products will be invoiced with prices from the contract. In order to see your prices and shop under the agreed conditions, it is necessary to register, and then log in to the online store and make a purchase.
You can pay online. Before confirming your purchase, you wil have the option of choosing a payment method. By choosing online payments, the app will easily guide you through the process.
Legal entities can order online, but it is necessary for them to be to registered.
In most cases, contracts are being concluded for period of 1 year, but depending on the scope and nature of the deliveries, there is a possibility of concluding the contract for different period of time.
You can send an e-mail request on office@knjaznatura.co.rs or you can fill a contact form on our website, where it is necessary to specify the name of the company, the address to which you want us to deliver additional equipment and contact phone number. Our Sales employee will contact you as soon as possible to arrange Annex signing.
You can send an e-mail request on office@knjaznatura.co.rs or you can fill the contact form on our website, where it is necessary to specify with whom the contract is concluded, the address on which you want us to deliver additional equipment and contact phone number. Our Sales employee will contact you as soon as possible to arrange Annex signing.
To order online, you must be registered. After registration, log in and start shopping. For more details, see the registration manual and purchase instructions. For additional information, you can contact us via the free info line 0800 000 008.
First you need to fill in the standard contact form on our website or the form in the COOPERATION section. It is advisable to enter in the note - the kind of cooperation you are interested in (whether you want to become our user or offer your products and services), and if you are interested in using water coolers, state how many, what is the approximate water consumption, do you need water filters, coffee machines, etc. You will be contacted as soon as possible.
Fill in the contact form on our website or call us via the free info line 0800 000 008. We will contact you as soon as possible and inform you of all the details.
If you are not satisfied with the product purchased on our online shop, we will resolve your complaint as soon as possible. If you find that the product you ordered is defective or you are not satisfied with it, please contact us as follows:
Send us information with the order number or your username and description of the complaint: by e-mail to office@knjaznatura.co.rs, by phone 0800 000 008 or fill the contact form on our website.
Registration is simple and easy. By clicking REGISTER, and choosing Legal entity you will see a contact form that needs to be filled. After submitting the form, we will contact you as soon as possible to agree on the delivery of the necessary documentation, signing the contract, if you are not already a contract user, etc.
Registration is simple and easy. By clicking REGISTER, you will see a contact form that needs to be filled. Full instructions for registration are in Shopping assistance section.
You can report a malfunction of the appliance via e-mail: servis@knjaznatura.co.rs, contact form on our website or by calling the phone number to which you usually call to order water. The deadline for repairing the fault is up to 7 days, depending on the location.
You can report a malfunction of the appliance via e-mail: servis@knjaznatura.co.rs, contact form on our website or by calling the phone number to which you usually call to order water. The deadline for repairing the fault is up to 7 days.
If you are not satisfied with the product purchased on our online shop, we will resolve your complaint as soon as possible. If you find that the product you ordered is defective or you are not satisfied with it, please contact us as follows:
Send us information with the order number or your username and description of the complaint: by e-mail to office@knjaznatura.co.rs, by phone 0800 000 008 or fill the contact form on our website.
I plan to become your a water cooler user. For which period of time is the contract being concluded?
In most cases, contracts are being concluded for period of 1 year.
Individual buyers are obliged by the Contract to have a minimum monthly consumption of 2 bottles per device.
Our goal is to design offers in accordance with the needs of customers. We take into account the number of required watter coolers, water consumption, logistical requirements, etc. Based on all of that we grant discounts. Send us an inquiry and we will send you an offer based on it.